Refund Policy

Thank you for purchasing BotIO.

We offer a simple and fair refund policy to ensure customer satisfaction.

1. Trial Period

We offer a generous free trial for Botio. We encourage you to use the trial to ensure the software meets your needs before purchasing a license.

2. Conditions

You are eligible for a refund if:

- The product does not function as described

- You encounter critical issues that cannot be resolved

- You accidentally purchased the product

3. Non-refundable cases

Refunds will not be granted if:

- The request is made after 7 days

- The product has been used extensively

- The issue is caused by unsupported environments or misuse

4. How to request a refund

Please contact us at:

support@botio.app

Include:

- Your order ID

- Description of the issue

5. Processing

Approved refunds will be processed via the original payment method.

We reserve the right to deny refund requests that do not meet the above criteria.